Troubleshooting

Articles describing and detailing how to rectify LTO error codes.

Error Code = 7
Media Error   The SymplyLTO has detected a Media error due to a faulty tape cartridge or an invalid tape cartridge. Ensure the tape cartridge is the [corr...
Mon, 7 Feb, 2022 at 3:35 PM
Error Code = 8 or E
Internal Communication Error The SymplyPRO LTO drive has determined that there is either an internal or external SAS port interface problem. Error will ...
Fri, 28 Jan, 2022 at 11:04 AM
Error Code = A
Drive Error The SymplyLTO drive has determined that a drive hardware failure has occurred, most likely as a result of performance degradation. This may ...
Tue, 12 Oct, 2021 at 5:10 PM
Error Code = C
Drive needs to be cleaned The SymplyLTO drive has determined that the tape drive needs to be cleaned. When this message is displayed, please insert the ...
Tue, 12 Oct, 2021 at 5:10 PM
Error Code = J
Incompatible Media  The SymplyLTO drive has determined that the drive has been loaded with a data cartridge that is not supported. For example LTO-6 med...
Tue, 12 Oct, 2021 at 5:10 PM
Error Code = P
Write Protect A write operation has been attempted on an LTO data cartridge that has write protection enabled. If you want to write to the LTO data cart...
Tue, 12 Oct, 2021 at 5:11 PM
Error Code = u
Microcode update is in progress The SymplyLTO drive is in the process of uploading and flashing new firmware code to the tape drive. SymplyATOM allows y...
Tue, 12 Oct, 2021 at 5:11 PM
Error Code = c (lower case)
Characterization (Optimization)   Characterization (Optimization) is in progress on an LTO-9 tape drive with an LTO-9 data cartridge inserted. Media optim...
Tue, 12 Oct, 2021 at 5:12 PM
Error Code = e
Encryption Error   The drive detected a configuration or set-up error prior to an encryption operation. The problem may exist with the encryption key mana...
Tue, 12 Oct, 2021 at 5:06 PM
Error Code = o (lower case)
Broken or excessively slack tape.  The drive has encountered a condition where it  cannot unload the tape or determine that the tape is in the path of t...
Tue, 29 Mar, 2022 at 3:03 PM