For the purpose of troubleshooting hardware issues you may be requested to collect the controller logs from your SymplyULTRA. Please follow the instructions below.



SymplyULTRA controllers are managed through the webUI, you will have been provided with a SymplyULTRA User Guide at the time of purchase, please check this document for the IP address of the Management port and enter that in to your browser in the following form:

https://<your_controller_IP>:8088/

EXAMPLE: if your Management port IP address is 192.168.128.205 then you should enter the following address in to your browser:

https://192.168.128.205:8088/


You may be presented with the following screen, click Ignore and continue

You may be presented with the following screen, click Ignore and continue

This next warning page can also be skipped as it relates to an older version of the webUI, click Ignore and continue

This next warning page can also be skipped as it relates to an older version of the webUI, click Ignore and continue

Enter the Storage Toolkit administrator credentials (check your User Guide if you're unsure) and click Log In

Enter the Storage Toolkit administrator credentials (check your User Guide if you're unsure) and click Log In

Once logged in, click on the Monitor button in the right-hand toolbar

Once logged in, click on the Monitor button in the right-hand toolbar

In the Monitor section, click on the Export Data button

In the Monitor section, click on the Export Data button

Under the System Log heading, select All logs from the drown-down menu

Under the System Log heading, select All logs from the drown-down menu

Click the tickbox to show you understand the alert, then click OK. When the logs have been collected, they will be downloaded to your computer and named:

Click the tickbox to show you understand the alert, then click OK. When the logs have been collected, they will be downloaded to your computer and named:

  • log_controller_0A_MAIN.tgz
  • log_controller_0B.tgz

Next we need the disk logs. Click the HSSD Log List button to begin downloading them

Next we need the disk logs. Click the HSSD Log List button to begin downloading them

Click the tickbox to show you understand the alert, then click OK. When the logs have been collected, they will be downloaded to your computer and named:

Click the tickbox to show you understand the alert, then click OK. When the logs have been collected, they will be downloaded to your computer and named:

  • hssd_log_0A.tgz
  • hssd_log_0B.tgz

 


If you have any questions please submit a [support ticket]