Symply

Your account 1

• Changing profile details

General Support 1

• Configuring Teamviewer for remote support (macOS)

Pre-release 1

• SymplyATOM pre-release

Installation 2

• What is SymplyATOM?
• SymplyATOM - User Guide

Management 8

• SymplyATOM - Scan for Drives
• SymplyATOM - Mount / Unmount Tape
• SymplyATOM - Format Tape
• SymplyATOM - Host Validation
• SymplyATOM - Retrieve Log

View all 8

Troubleshooting 2

• Windows - Obtaining Drive Dumps (logs)
• macOS - Obtaining Drive Dumps (logs)

LTO Firmware 1

• LTO Firmware Downloads

About 4

• What is LTO-9
• What is the difference between Full Height and Half Height LTO Drives?
• What is Media Optimization?
• Why does the LTO-9 data cartridge in my accessories box have a barcoded?

Troubleshooting 27

• I cannot find my SymplyLTO product on Mac
• I cannot find my SymplyLTO product on Windows 10 (or 11)
• I cannot find my SymplyLTO product on Windows Server OS
• Error Code = 1
• Error Code = 2

View all 27

FAQ 19

• How to access support for Symply LTO products?
• About Linear Tape File System (LTFS)
• Supported Thunderbolt Cables
• Does Symply LTO product family support Apple's M1 hardware?
• Which OSes are compatible with SymplyLTO Thunderbolt products?

View all 19

Installation 2

• LTO SAS Desktop - User Manual
• LTO Desktop SAS - Download drivers

FAQ 1

• LTO Desktop SAS - System Requirements

Installation 2

• LTO SAS Rack - Download drivers
• 1RU and 2RU Rack Kit Installation Guide

FAQ 1

• LTO SAS Rack - System Requirements

Installation 6

• PRO LTO - User Manual
• PRO LTO XTH - User Manual
• PRO LTO - Download drivers
• PRO LTO - Installation Guide (macOS)
• PRO LTO - Installation Guide (Windows)

View all 6

Management 1

• PRO LTO - upgrade ATTO SAS firmware

FAQ 1

• PRO LTO - System Requirements

Troubleshooting 0

Installation 2

• PRO LTO Rack - Download drivers
• 1RU and 2RU Rack Kit Installation Guide

FAQ 1

• PRO LTO Rack - System Requirements

Installation 3

• DIT LTO - Download drivers
• DIT LTO - Installation Guide (macOS)
• DIT LTO - Installation Guide (Windows)

FAQ 1

• DIT LTO - System Requirements

Getting Started 3

• SymplyNEBULA Guides
• Tiger Bridge [beta] for use with SymplyNEBULA
• SymplyNEBULA - Endpoint Regions

FAQ - General 6

• What can I expect uptime to be like?
• Is SymplyNEBULA fit for business critical operations?
• Does SymplyNEBULA meet SOC 2 compliance?
• How secure is my data? Why should I trust SymplyNEBULA with my data?
• Where does SymplyNEBULA store my data?

View all 6

FAQ - Technical 17

• API Documentation
• How can I connect to SymplyNEBULA?
• How do I use the SymplyNEBULA interface?
• Can I leave my data in SymplyNEBULA but run applications on a different cloud, like Azure?
• Does SymplyNEBULA allow me to store a primary or secondary copy of my data?

View all 17

Installation 5

• SPARK - User Manual
• SPARK - Downloads
• SPARK - Installation Guide (macOS 11 and later)
• SPARK - Installation Guide (Windows)
• SPARK - Installation Guide (macOS 10.x)

Management 1

• SPARK - firmware update

FAQ 5

• Can I format the SymplySPARK with the ExFAT file system?
• How can I restore the original disk icon?
• Does SymplySPARK work with M1 Pro / M1 Max based Macs?
• Does the SymplySPARK support APFS Encryption?
• How do I stop my hard drive from going to sleep in macOS?

Troubleshooting 12

• Mute beeper
• SymplySPARK (Accusys) driver issues
• Replacing a failed HDD
• Replacing a failed PSU
• Replacing a failed FAN

View all 12

Installation 10

• Minimum supported setup
• First time setup (macOS)
• First time setup (Windows)
• Adding an Expansion
• Remote/on-set setup

View all 10

Management 2

• Powering on SymplyWORKSPACE
• Shutdown SymplyWORKSPACE

FAQ 12

• Qualified third party components
• I just received my SymplyWORKSPACE...
• SymplyWORKSPACE is beeping...
• Can I replace a failed drive with any?
• What is Symply RAID Manager?

View all 12

Troubleshooting 12

• SymplyWORKSPACE Assistant: I cannot connect
• SymplyWORKSPACE Assistant: CPU Temp is AMBER
• SymplyWORKSPACE Assistant: CPU Temp RED
• SymplyWORKSPACE Assistant: Host Fan is RED
• SymplyWORKSPACE Assistant: RAID Fan AMBER

View all 12

Installation 0

Management 1

• Adding a new Fibre Channel client

FAQ 12

• What is SymplyULTRA?
• What is the difference between SymplyULTRA and SymplyIO?
• Why do you offer Fibre Channel and IP connectivity?
• Quantum StorNext®
• What is the Advantage of StorNext® 6?

View all 12

Troubleshooting 1

• ULTRA - Collect controller logs

RMA Processes 3

• Advance Replacement Procedure
• Return for Repair Procedure
• Service Call Guide