Symply
Welcome
Login
Sign up
Home
Solutions
Enter your search term here...
Search
Login
or
Signup
to submit a new ticket
Check ticket status
Knowledge base
Getting started with us
Your account
1
Changing profile details
General Support
1
Configuring Teamviewer for remote support (macOS)
SymplyATOM
Pre-release
1
SymplyATOM pre-release
Installation
2
What is SymplyATOM?
SymplyATOM - User Guide
Management
8
SymplyATOM - Scan for Drives
SymplyATOM - Mount / Unmount Tape
SymplyATOM - Format Tape
SymplyATOM - Host Validation
SymplyATOM - Retrieve Log
View all 8
Troubleshooting
2
Windows - Obtaining Drive Dumps (logs)
macOS - Obtaining Drive Dumps (logs)
LTO Firmware
1
LTO Firmware Downloads
LTO 9 Information
About
4
What is LTO-9
What is the difference between Full Height and Half Height LTO Drives?
What is Media Optimization?
Why does the LTO-9 data cartridge in my accessories box have a barcoded?
SymplyLTO - General
Troubleshooting
27
I cannot find my SymplyLTO product on Mac
I cannot find my SymplyLTO product on Windows 10 (or 11)
I cannot find my SymplyLTO product on Windows Server OS
Error Code = 1
Error Code = 2
View all 27
FAQ
19
How to access support for Symply LTO products?
About Linear Tape File System (LTFS)
Supported Thunderbolt Cables
Does Symply LTO product family support Apple's M1 hardware?
Which OSes are compatible with SymplyLTO Thunderbolt products?
View all 19
SymplyLTO Desktop SAS
Installation
2
LTO SAS Desktop - User Manual
LTO Desktop SAS - Download drivers
FAQ
1
LTO Desktop SAS - System Requirements
SymplyLTO Rackmount SAS
Installation
2
LTO SAS Rack - Download drivers
1RU and 2RU Rack Kit Installation Guide
FAQ
1
LTO SAS Rack - System Requirements
SymplyPRO LTO Desktop
Installation
6
PRO LTO - User Manual
PRO LTO XTH - User Manual
PRO LTO - Download drivers
PRO LTO - Installation Guide (macOS)
PRO LTO - Installation Guide (Windows)
View all 6
Management
1
PRO LTO - upgrade ATTO SAS firmware
FAQ
1
PRO LTO - System Requirements
Troubleshooting
0
SymplyPRO LTO Rackmount
Installation
2
PRO LTO Rack - Download drivers
1RU and 2RU Rack Kit Installation Guide
FAQ
1
PRO LTO Rack - System Requirements
SymplyDIT LTO Desktop
Installation
3
DIT LTO - Download drivers
DIT LTO - Installation Guide (macOS)
DIT LTO - Installation Guide (Windows)
FAQ
1
DIT LTO - System Requirements
SymplyNEBULA
Getting Started
3
SymplyNEBULA Guides
Tiger Bridge [beta] for use with SymplyNEBULA
SymplyNEBULA - Endpoint Regions
FAQ - General
6
What can I expect uptime to be like?
Is SymplyNEBULA fit for business critical operations?
Does SymplyNEBULA meet SOC 2 compliance?
How secure is my data? Why should I trust SymplyNEBULA with my data?
Where does SymplyNEBULA store my data?
View all 6
FAQ - Technical
17
API Documentation
How can I connect to SymplyNEBULA?
How do I use the SymplyNEBULA interface?
Can I leave my data in SymplyNEBULA but run applications on a different cloud, like Azure?
Does SymplyNEBULA allow me to store a primary or secondary copy of my data?
View all 17
SymplySPARK
Installation
5
SPARK - User Manual
SPARK - Downloads
SPARK - Installation Guide (macOS 11 and later)
SPARK - Installation Guide (Windows)
SPARK - Installation Guide (macOS 10.x)
Management
1
SPARK - firmware update
FAQ
5
Can I format the SymplySPARK with the ExFAT file system?
How can I restore the original disk icon?
Does SymplySPARK work with M1 Pro / M1 Max based Macs?
Does the SymplySPARK support APFS Encryption?
How do I stop my hard drive from going to sleep in macOS?
Troubleshooting
12
Mute beeper
SymplySPARK (Accusys) driver issues
Replacing a failed HDD
Replacing a failed PSU
Replacing a failed FAN
View all 12
SymplyWORKSPACE
Installation
10
Minimum supported setup
First time setup (macOS)
First time setup (Windows)
Adding an Expansion
Remote/on-set setup
View all 10
Management
2
Powering on SymplyWORKSPACE
Shutdown SymplyWORKSPACE
FAQ
12
Qualified third party components
I just received my SymplyWORKSPACE...
SymplyWORKSPACE is beeping...
Can I replace a failed drive with any?
What is Symply RAID Manager?
View all 12
Troubleshooting
12
SymplyWORKSPACE Assistant: I cannot connect
SymplyWORKSPACE Assistant: CPU Temp is AMBER
SymplyWORKSPACE Assistant: CPU Temp RED
SymplyWORKSPACE Assistant: Host Fan is RED
SymplyWORKSPACE Assistant: RAID Fan AMBER
View all 12
SymplyULTRA
Installation
0
Management
1
Adding a new Fibre Channel client
FAQ
12
What is SymplyULTRA?
What is the difference between SymplyULTRA and SymplyIO?
Why do you offer Fibre Channel and IP connectivity?
Quantum StorNext®
What is the Advantage of StorNext® 6?
View all 12
Troubleshooting
1
ULTRA - Collect controller logs
INTERNAL ONLY
RMA Processes
3
Advance Replacement Procedure
Return for Repair Procedure
Service Call Guide
Help Desk Software
by Freshdesk Support Desk