Diagnostics & Troubleshooting

Information relating to using SymplyATOM2 for performing support and maintenance tasks.

Retrieving Drive Logs and Submitting to Support
Use the Retrieve Log function to collect a diagnostic snapshot from your LTO drive, then submit it directly to Symply Support without leaving the app. TAB...
Wed, 20 May, 2026 at 6:07 PM
Run Diagnostic Test and Submit to Support
Use the Run Test function to perform a full write-read verification of your LTO tape, then submit the results directly to Symply Support without leaving the...
Wed, 20 May, 2026 at 12:23 AM
Host Validation Test and Submit to Support
Use the Host Validation function to test the complete data path between your computer and your LTO drive, then submit the results directly to Symply Support...
Wed, 20 May, 2026 at 1:02 AM
Full Write Test and Submit to Support
Use the Full Write function to write incompressible data across the entire tape and verify end-to-end media and drive health, then submit the results direct...
Thu, 28 May, 2026 at 4:14 PM