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Knowledge base
Getting started with us
Your account
1
Changing profile details
General Support
2
Configuring Teamviewer for remote support (macOS)
How to access Symply Support
SymplyATOM
Release
1
SymplyATOM for macOS
Installation
2
What is SymplyATOM?
SymplyATOM - User Guide
Management
4
SymplyATOM - Scan for Drives
SymplyATOM - Mount / Unmount Tape
SymplyATOM - Format Tape
SymplyATOM - Drives Found
Troubleshooting
3
SymplyATOM - Host Validation
SymplyATOM - Retrieve Log
SymplyATOM - Run Test
LTO 9 - What You Need To Know
About
5
What is LTO-9
What is the difference between Full Height and Half Height LTO Drives?
What is Media Optimization?
Why does the LTO-9 data cartridge in my accessories box have a barcoded?
LTO 9 - Operating Conditions
Symply Tape General Information
Installation
3
SymplyPRO Thunderbolt - macOS Installation Guide
SymplyPRO Thunderbolt - Windows Installation Guide
Enable Kext Driver Support macOS
Management
3
LTO Firmware Downloads
SymplyPRO Thunderbolt - Upgrade ATTO SAS firmware
SymplyATOM - Upgrade Drive Firmware
FAQ
21
How to access support for Symply LTO products?
About Linear Tape File System (LTFS)
Supported Thunderbolt Cables
Does SymplyPRO tape product family support Apple's M-based hardware?
Which OSes are compatible with SymplyLTO Thunderbolt products?
View all 21
Troubleshooting
33
macOS - Obtaining Drive Dumps (logs)
Windows - Obtaining Drive Dumps (logs)
I cannot find my SymplyPRO product on Mac
I cannot find my SymplyPRO Thunderbolt product on Windows 10 (or 11)
I cannot find my SymplyPRO Thunderbolt product on Windows Server OS
View all 33
SymplyPRO SAS Desktop
Installation
2
SymplyPRO SAS Desktop - User Manual
SymplyPRO SAS Desktop - Download drivers
FAQ
1
SymplyPRO SAS Desktop - System Requirements
SymplyPRO SAS Rackmount
Installation
2
SymplyPRO SAS Rackmount - Download drivers
1RU and 2RU Rack Kit Installation Guide
FAQ
1
LTO SAS Rack - System Requirements
SymplyPRO Thunderbolt
Installation
3
SymplyPRO Thunderbolt User Guide For All Thunderbolt Products
SymplyPRO Thunderbolt - Download drivers
SymplyPRO 1RU and 2RU Rack Kit Installation Guide
Management
0
FAQ
1
SymplyPRO Thunderbolt - System Requirements
Troubleshooting
4
SymplyPRO and SymplyDIT Driver Problems
I cannot find my Symply Thunderbolt LTO product on Windows Server OS
I cannot find my Symply Thunderbolt Tape Drive on my Mac
I cannot find my Symply Thunderbolt LTO product on Windows 10 (or 11)
SymplyPRO Ethernet Appliance
Installation
3
SymplyPRO Ethernet Appliance User Guide
macOS iSCSI Initiator
Windows iSCSI Initiator Properties
FAQ
8
SymplyPRO Ethernet Appliance macOS System Requirements
SymplyPRO Ethernet Appliance Windows System Requirements
SymplyPRO Ethernet Appliance Linux System Requirements
What is iSCSI?
SymplyPRO Ethernet Tape vs Ethernet Bridge, what's the difference?
View all 8
Management
1
SymplyPRO Ethernet Appliance - Firmware
SympyPRO XTL Tape Libraries
XTL 8 Installation
2
SymplyPRO XTL 8 Quick Start Guide
SymplyPRO XTL 8 User Guide
XTL 24 Installation
2
SymplyPRO XTL 24 User Guide
SymplyPRO XTL 24 Quick Start Guide
XTL 40 Installation
2
SymplyPRO XTL 40 Installation Guide
SymplyPRO XTL 40 User Guide
SymplyPRO XTL Drivers
1
SymplyPRO XLT Windows Drivers
SymplyWORKSPACE XE
Installation
2
Symply Workspace XE Appliance Administrator Guide
Symply Workspaces User Guide
SymplySPARK
Installation
5
SPARK - User Manual
SPARK - Downloads
SPARK - Installation Guide (macOS 11 and later)
SPARK - Installation Guide (Windows)
SPARK - Installation Guide (macOS 10.x)
Management
1
SPARK - firmware update
FAQ
8
Can I format the SymplySPARK with the ExFAT file system?
How can I restore the original disk icon?
Does SymplySPARK work with M1/M2 Pro / M1/M2 Max based Macs?
Does the SymplySPARK support APFS Encryption?
How do I stop my hard drive from going to sleep in macOS?
View all 8
Troubleshooting
14
Mute beeper
SPARK Driver Not Loading - macOS
Replacing a failed HDD
Replacing a failed PSU
Replacing a failed FAN
View all 14
SymplyNEBULA
Getting Started
3
SymplyNEBULA Guides
Tiger Bridge [beta] for use with SymplyNEBULA
SymplyNEBULA - Endpoint Regions
FAQ - General
6
What can I expect uptime to be like?
Is SymplyNEBULA fit for business critical operations?
Does SymplyNEBULA meet SOC 2 compliance?
How secure is my data? Why should I trust SymplyNEBULA with my data?
Where does SymplyNEBULA store my data?
View all 6
FAQ - Technical
17
API Documentation
How can I connect to SymplyNEBULA?
How do I use the SymplyNEBULA interface?
Can I leave my data in SymplyNEBULA but run applications on a different cloud, like Azure?
Does SymplyNEBULA allow me to store a primary or secondary copy of my data?
View all 17
Legacy Products
Workspace (Thunderbolt SAN) Installation
10
Minimum supported setup
First time setup (macOS)
First time setup (Windows)
Adding an Expansion
Remote/on-set setup
View all 10
Workspace (Thunderbolt SAN) Management
2
Powering on SymplyWORKSPACE
Shutdown SymplyWORKSPACE
Workspace (Thunderbolt SAN) FAQ
12
Qualified third party components
I just received my SymplyWORKSPACE...
SymplyWORKSPACE is beeping...
Can I replace a failed drive with any?
What is Symply RAID Manager?
View all 12
Workspace (Thunderbolt SAN) Troubleshooting
12
SymplyWORKSPACE Assistant: I cannot connect
SymplyWORKSPACE Assistant: CPU Temp is AMBER
SymplyWORKSPACE Assistant: CPU Temp RED
SymplyWORKSPACE Assistant: Host Fan is RED
SymplyWORKSPACE Assistant: RAID Fan AMBER
View all 12
SymplyULTRA Management
1
Adding a new Fibre Channel client
SymplyULTRA FAQ
12
What is SymplyULTRA?
What is the difference between SymplyULTRA and SymplyIO?
Why do you offer Fibre Channel and IP connectivity?
Quantum StorNext®
What is the Advantage of StorNext® 6?
View all 12
SymplyULTRA Troubleshooting
1
ULTRA - Collect controller logs
Help Desk Software
by Freshdesk