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Knowledge base
Getting started with us
Your account
1
Changing profile details
General Support
1
Configuring Teamviewer for remote support (macOS)
SymplyATOM
Pre-release
1
SymplyATOM pre-release
Installation
2
What is SymplyATOM?
SymplyATOM - User Guide
Management
8
SymplyATOM - Scan for Drives
SymplyATOM - Mount / Unmount Tape
SymplyATOM - Format Tape
SymplyATOM - Host Validation
SymplyATOM - Retrieve Log
View all 8
Troubleshooting
2
Windows - Obtaining Drive Dumps (logs)
macOS - Obtaining Drive Dumps (logs)
LTO Firmware
1
LTO Firmware Downloads
LTO 9 Information
About
4
What is LTO-9
What is the difference between Full Height and Half Height LTO Drives?
What is Media Optimization?
Why does the LTO-9 data cartridge in my accessories box have a barcoded?
SymplyLTO - General
Installation
7
Symply Thunderbolt LTO driver - downloads
H644 - downloads
H1288 - downloads
H1244GT - downloads
SymplyLTO - Installation Guide (macOS)
View all 7
Management
1
SymplyLTO - upgrade ATTO SAS firmware
FAQ
20
How to access support for Symply LTO products?
About Linear Tape File System (LTFS)
Supported Thunderbolt Cables
Does Symply LTO product family support Apple's M-based hardware?
Which OSes are compatible with SymplyLTO Thunderbolt products?
View all 20
Troubleshooting
30
I cannot find my SymplyLTO product on Mac
I cannot find my SymplyLTO product on Windows 10 (or 11)
I cannot find my SymplyLTO product on Windows Server OS
Error Code = 1
Error Code = 2
View all 30
SymplyLTO Desktop SAS
Installation
2
LTO SAS Desktop - User Manual
LTO Desktop SAS - Download drivers
FAQ
1
LTO Desktop SAS - System Requirements
SymplyLTO Rackmount SAS
Installation
2
LTO SAS Rack - Download drivers
1RU and 2RU Rack Kit Installation Guide
FAQ
1
LTO SAS Rack - System Requirements
SymplyPRO LTO Desktop
Installation
3
PRO LTO - User Manual
PRO LTO XTH - User Manual
PRO LTO - Download drivers
Management
0
FAQ
1
PRO LTO - System Requirements
Troubleshooting
4
SymplyPRO and SymplyDIT Driver Problems
I cannot find my Symply Thunderbolt LTO product on Windows Server OS
I cannot find my Symply Thunderbolt Tape Drive on my Mac
I cannot find my Symply Thunderbolt LTO product on Windows 10 (or 11)
SymplyPRO LTO Rackmount
Installation
2
PRO LTO Rack - Download drivers
1RU and 2RU Rack Kit Installation Guide
FAQ
1
PRO LTO Rack - System Requirements
SymplyDIT LTO Desktop
Installation
1
DIT LTO - Download drivers
FAQ
1
DIT LTO - System Requirements
SymplyWORKSPACE XE
Installation
2
Symply Workspace XE Appliance Administrator Guide
Symply Workspaces User Guide
SymplySPARK
Installation
5
SPARK - User Manual
SPARK - Downloads
SPARK - Installation Guide (macOS 11 and later)
SPARK - Installation Guide (Windows)
SPARK - Installation Guide (macOS 10.x)
Management
1
SPARK - firmware update
FAQ
8
Can I format the SymplySPARK with the ExFAT file system?
How can I restore the original disk icon?
Does SymplySPARK work with M1/M2 Pro / M1/M2 Max based Macs?
Does the SymplySPARK support APFS Encryption?
How do I stop my hard drive from going to sleep in macOS?
View all 8
Troubleshooting
12
Mute beeper
SPARK Driver Not Loading - macOS
Replacing a failed HDD
Replacing a failed PSU
Replacing a failed FAN
View all 12
SymplyNEBULA
Getting Started
3
SymplyNEBULA Guides
Tiger Bridge [beta] for use with SymplyNEBULA
SymplyNEBULA - Endpoint Regions
FAQ - General
6
What can I expect uptime to be like?
Is SymplyNEBULA fit for business critical operations?
Does SymplyNEBULA meet SOC 2 compliance?
How secure is my data? Why should I trust SymplyNEBULA with my data?
Where does SymplyNEBULA store my data?
View all 6
FAQ - Technical
17
API Documentation
How can I connect to SymplyNEBULA?
How do I use the SymplyNEBULA interface?
Can I leave my data in SymplyNEBULA but run applications on a different cloud, like Azure?
Does SymplyNEBULA allow me to store a primary or secondary copy of my data?
View all 17
SymplyWORKSPACE - Legacy
Installation
10
Minimum supported setup
First time setup (macOS)
First time setup (Windows)
Adding an Expansion
Remote/on-set setup
View all 10
Management
2
Powering on SymplyWORKSPACE
Shutdown SymplyWORKSPACE
FAQ
12
Qualified third party components
I just received my SymplyWORKSPACE...
SymplyWORKSPACE is beeping...
Can I replace a failed drive with any?
What is Symply RAID Manager?
View all 12
Troubleshooting
12
SymplyWORKSPACE Assistant: I cannot connect
SymplyWORKSPACE Assistant: CPU Temp is AMBER
SymplyWORKSPACE Assistant: CPU Temp RED
SymplyWORKSPACE Assistant: Host Fan is RED
SymplyWORKSPACE Assistant: RAID Fan AMBER
View all 12
SymplyULTRA - Legacy
Installation
0
Management
1
Adding a new Fibre Channel client
FAQ
12
What is SymplyULTRA?
What is the difference between SymplyULTRA and SymplyIO?
Why do you offer Fibre Channel and IP connectivity?
Quantum StorNext®
What is the Advantage of StorNext® 6?
View all 12
Troubleshooting
1
ULTRA - Collect controller logs
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