1. Log into the Web portal
2. Go to Maintenance
3. Select Logs and Traces
4. Select Download Logs and Traces
5. Click Save
6. Send the log file to support@gosymply.com. Once we have the dump, we'll analyse it and get back to you with our findings.
Download Library Logs for Gen 2 XTL 8 and XTL 24 Print
Modified on: Mon, 29 Jun, 2026 at 11:04 AM
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