Troubleshooting

Articles describing and detailing how to rectify LTO error codes.

I cannot find my SymplyLTO product on Mac
Please make sure you have installed the correct Symply ATTO driver for the SymplyLTO product you have purchased: [SymplyLTO Desktop SAS] [Symply LTO SAS ...
Tue, 5 Oct, 2021 at 2:38 PM
I cannot find my SymplyLTO product on Windows 10 (or 11)
Please make sure that you have installed the correct ATTO driver from the [Symply Support] site for the SymplyLTO product you have purchased.   Windows 10...
Thu, 12 May, 2022 at 12:21 PM
I cannot find my SymplyLTO product on Windows Server OS
Please makse sure that you have installed the correct ATTO driver from the [Symply Support] site for the SymplyLTO product you have purchased.   Windows S...
Thu, 12 May, 2022 at 12:22 PM
Error Code = 1
Cooling Problem The SymplyLTO has detected system temperature outside the operational range. Please ensure that room temperature is between 15°C and 35°...
Tue, 12 Oct, 2021 at 5:07 PM
Error Code = 2
Power Problem The SymplyLTO has detected a problem with either the incoming power, or an internal power issue. Please ensure the system is connected to ...
Mon, 7 Feb, 2022 at 1:11 PM
Error Code = 3
Microcode Problem The SymplyLTO has detected an internal microcode or drive problem. This may require a simple power cycling, but before doing so, pleas...
Tue, 12 Oct, 2021 at 5:07 PM
Error Code = 4
Microcode or Drive Problem The SymplyPRO LTO has detected an internal microcode or drive problem. This may require a simple power cycling, but before do...
Tue, 12 Oct, 2021 at 5:08 PM
Error Code = 5
Drive Error  The SymplyLTO has detected a drive error. This may require a simple power cycling, but before doing so, please open SymplyATOM and choose R...
Tue, 12 Oct, 2021 at 5:08 PM
Error Code = 6
Drive or Media Error     The SymplyLTO has detected a drive or media error, but it cannot isolate the error to faulty hardware or to the tape cartridg...
Mon, 28 Feb, 2022 at 6:06 PM
How to Enter & Exit Maintenance Mode on a SymplyLTO
Entering Maintenance mode The drive must be in maintenance mode to run drive diagnostic tests or maintenance functions. To place the unit in maintenance...
Mon, 7 Feb, 2022 at 3:43 PM