Troubleshooting

Articles describing and detailing how to rectify LTO error codes.

macOS - Obtaining Drive Dumps (logs)
When investigating LTO drive or media faults, it is often necessary to collect the logs (also known as "dumps") from the LTO drive itself. For th...
Mon, 3 Jun, 2024 at 5:32 PM
Windows - Obtaining Drive Dumps (logs)
When investigating LTO drive or media faults, it is often necessary to collect the logs (also known as "dumps") from the LTO drive itself. IBM...
Wed, 7 Aug, 2024 at 3:12 PM
I cannot find my SymplyLTO product on Mac
Please make sure you have installed the correct Symply ATTO driver for the SymplyLTO product you have purchased: [SymplyLTO Desktop SAS] [Symply LTO SAS ...
Mon, 30 May, 2022 at 12:50 PM
I cannot find my SymplyLTO product on Windows 10 (or 11)
Please make sure that you have installed the correct ATTO driver from the [Symply Support] site for the SymplyLTO product you have purchased. Check you ...
Mon, 30 May, 2022 at 12:53 PM
I cannot find my SymplyLTO product on Windows Server OS
Please makse sure that you have installed the correct ATTO driver from the [Symply Support] site for the SymplyLTO product you have purchased.   Windows S...
Mon, 30 May, 2022 at 12:52 PM
Error Code = 1
Cooling Problem The SymplyLTO has detected system temperature outside the operational range. Please ensure that room temperature is between 15°C and 25°...
Fri, 18 Aug, 2023 at 2:53 PM
Error Code = 2
Power Problem The SymplyLTO has detected a problem with either the incoming power, or an internal power issue. Please ensure the system is connected to ...
Mon, 7 Feb, 2022 at 1:11 PM
Error Code = 3
Microcode Problem The SymplyLTO has detected an internal microcode or drive problem. This may require a simple power cycling, but before doing so, pleas...
Tue, 12 Oct, 2021 at 5:07 PM
Error Code = 4
Microcode or Drive Problem The SymplyPRO LTO has detected an internal microcode or drive problem. This may require a simple power cycling, but before do...
Tue, 12 Oct, 2021 at 5:08 PM
Error Code = 5
Drive Error  The SymplyLTO has detected a drive error. The drive has determined that a tape path or read/write error occurred. To prevent damage to the ...
Sun, 13 Aug, 2023 at 9:42 AM