Troubleshooting

Articles describing and detailing how to rectify LTO error codes.

I cannot find my SymplyLTO product on Mac
Please make sure you have installed the correct Symply ATTO driver for the SymplyLTO product you have purchased: [SymplyLTO Desktop SAS] [Symply LTO SAS ...
Tue, 5 Oct, 2021 at 2:38 PM
I cannot find my SymplyLTO product on Windows 10 (or 11)
Please makse sure that you have installed the correct ATTO driver from the [Symply Support] site for the SymplyLTO product you have purchased.   Windows 1...
Mon, 4 Oct, 2021 at 5:12 PM
I cannot find my SymplyLTO product on Windows Server OS
Please makse sure that you have installed the correct ATTO driver from the [Symply Support] site for the SymplyLTO product you have purchased.   Windows S...
Mon, 4 Oct, 2021 at 5:12 PM
Error Code = 1
Cooling Problem The SymplyLTO has detected system temperature outside the operational range. Please ensure that room temperature is between 15°C and 35°...
Tue, 12 Oct, 2021 at 5:07 PM
Error Code = 2
Power Problem The SymplyLTO has detected a problem with either the incoming power, or an internal power issue. Please ensure the system is connected to...
Tue, 12 Oct, 2021 at 5:07 PM
Error Code = 3
Microcode Problem The SymplyLTO has detected an internal microcode or drive problem. This may require a simple power cycling, but before doing so, pleas...
Tue, 12 Oct, 2021 at 5:07 PM
Error Code = 4
Microcode or Drive Problem The SymplyPRO LTO has detected an internal microcode or drive problem. This may require a simple power cycling, but before do...
Tue, 12 Oct, 2021 at 5:08 PM
Error Code = 5
Drive Error  The SymplyLTO has detected a drive error. This may require a simple power cycling, but before doing so, please open SymplyATOM and choose R...
Tue, 12 Oct, 2021 at 5:08 PM
Error Code = 6
Drive or Media Error The SymplyLTO has detected an internal error drive or media error. This may require a simple power cycling, but before doing so, pl...
Tue, 12 Oct, 2021 at 5:09 PM
Error Code = 7
Media Error The SymplyLTO has detected a Media error due to a faulty tape cartridge or an invalid tape cartridge. Ensure the tape cartridge is the corre...
Tue, 12 Oct, 2021 at 5:09 PM