Troubleshooting
Articles describing and detailing how to rectify LTO error codes.
Microcode update is in progress The SymplyLTO drive is in the process of uploading and flashing new firmware code to the tape drive. SymplyATOM allows y...
Tue, 12 Oct, 2021 at 5:11 PM
Characterization (Optimization) Characterization (Optimization) is in progress on an LTO-9 tape drive with an LTO-9 data cartridge inserted. Media optim...
Tue, 12 Oct, 2021 at 5:12 PM
Encryption Error The drive detected a configuration or set-up error prior to an encryption operation. The problem may exist with the encryption key mana...
Tue, 12 Oct, 2021 at 5:06 PM
Broken or excessively slack tape. The drive has encountered a condition where it cannot unload the tape or determine that the tape is in the path of t...
Tue, 29 Mar, 2022 at 3:03 PM
Interface Problem The tape drive determined that a failure occurred in the tape drive's hardware or in the host bus adapter. If you are using a hos...
Tue, 18 Jul, 2023 at 11:22 AM
ITDT is a utility provided by IBM for interacting with LTO drives and it required for installation of SymplyATOM. ITDT-SE for Mac is available for downl...
Fri, 24 Apr, 2026 at 12:09 PM
How to perform a Run Drive Diagnostic In order to carry out a Run Drive Diagnostic test, the SymplyPRO tape drive needs to be in Maintenance Mode, pleas...
Mon, 25 Nov, 2024 at 9:59 AM
How to perform a Test Head check (Function H) on a SymplyPRO In order to carry out a Test Head check (Function H), the SymplyLTO tape drive needs to ...
Mon, 25 Nov, 2024 at 10:00 AM
How to perform a Write Performance Test? In order to carry out a Write Performance Test (Function F), the SymplyLTO tape drive needs to be in Mainten...
Mon, 7 Feb, 2022 at 3:38 PM
How to perform Test Cartridge & Media In order to perform the Test Cartridge & Media diagnostic (Function E), the SymplyLTO tape drive needs to...
Mon, 7 Feb, 2022 at 3:39 PM