Troubleshooting
Articles describing and detailing how to rectify LTO error codes.
Characterization (Optimization) Characterization (Optimization) is in progress on an LTO-9 tape drive with an LTO-9 data cartridge inserted. Media optim...
Tue, 12 Oct, 2021 at 5:12 PM
Encryption Error The drive detected a configuration or set-up error prior to an encryption operation. The problem may exist with the encryption key mana...
Tue, 12 Oct, 2021 at 5:06 PM
Broken or excessively slack tape. The drive has encountered a condition where it cannot unload the tape or determine that the tape is in the path of t...
Tue, 29 Mar, 2022 at 3:03 PM
Interface Problem The tape drive determined that a failure occurred in the tape drive's hardware or in the host bus adapter. If you are using a hos...
Tue, 18 Jul, 2023 at 11:22 AM
ITDT is a utility provided by IBM for interacting with LTO drives and it required for installation of SymplyATOM. ITDT-SE for Mac is available for downl...
Tue, 30 Sep, 2025 at 11:10 PM
How to perform a Run Drive Diagnostic In order to carry out a Run Drive Diagnostic test, the SymplyPRO tape drive needs to be in Maintenance Mode, pleas...
Mon, 25 Nov, 2024 at 9:59 AM
How to perform a Test Head check (Function H) on a SymplyPRO In order to carry out a Test Head check (Function H), the SymplyLTO tape drive needs to ...
Mon, 25 Nov, 2024 at 10:00 AM
How to perform a Write Performance Test? In order to carry out a Write Performance Test (Function F), the SymplyLTO tape drive needs to be in Mainten...
Mon, 7 Feb, 2022 at 3:38 PM
How to perform Test Cartridge & Media In order to perform the Test Cartridge & Media diagnostic (Function E), the SymplyLTO tape drive needs to...
Mon, 7 Feb, 2022 at 3:39 PM
Are you seeing Windows Explorer - Error: 0x800703e6 when attempting to use your LTO tapes, new or existing? ISSUE There is a known issue within Wind...
Wed, 9 Jul, 2025 at 6:32 PM