Troubleshooting
Articles describing and detailing how to rectify LTO error codes.
Drive Error The SymplyPRO has detected a drive error EC5. The drive has determined that a tape path or read/write error occurred. To prevent damage to ...
Thu, 23 Jul, 2026 at 10:23 AM
Failed Loads If you are experiencing a tape which is failing to load correctly, check that the leader pin is attached and properly seated by carefully open...
Wed, 16 Aug, 2023 at 11:35 AM
Drive or Media Error The SymplyLTO has detected a drive or media error, but it cannot isolate the error to faulty hardware or to the tape cartridg...
Mon, 28 Feb, 2022 at 6:06 PM
Entering Maintenance mode The drive must be in maintenance mode to run drive diagnostic tests or maintenance functions. To place the unit in maintenance...
Mon, 7 Feb, 2022 at 3:43 PM
Media Error The SymplyLTO has detected a Media error due to a faulty tape cartridge or an invalid tape cartridge. Ensure the tape cartridge is the [corr...
Mon, 7 Feb, 2022 at 3:35 PM
Internal Communication Error The SymplyPRO LTO drive has determined that there is either an internal or external SAS port interface problem. Error will ...
Fri, 28 Jan, 2022 at 11:04 AM
Drive Error The SymplyLTO drive has determined that a drive hardware failure has occurred, most likely as a result of performance degradation. This may ...
Tue, 12 Oct, 2021 at 5:10 PM
Drive needs to be cleaned The SymplyPRO drive has determined that the tape drive needs to be cleaned. When this message is displayed, please insert the ...
Mon, 23 Mar, 2026 at 7:17 PM
Incompatible Media The SymplyLTO drive has determined that the drive has been loaded with a data cartridge that is not supported. For example LTO-6 med...
Tue, 12 Oct, 2021 at 5:10 PM
Write Protect A write operation has been attempted on an LTO data cartridge that has write protection enabled. If you want to write to the LTO data cart...
Tue, 12 Oct, 2021 at 5:11 PM