Drive needs to be cleaned

The SymplyLTO drive has determined that the tape drive needs to be cleaned. When this message is displayed, please insert the Cleaning Tape into the tape drive that was supplied along with the SymplyLTO product. Once the Cleaning Tape has been inserted the cleaning process will start automatically, at the end of the process the Cleaning Tape will be ejected and the error will be cleared.

It is possible that dirty or faulty tapes can cause the Cleaning Error to be displayed. If the Cleaning Error is coming on regularly, it is likely that you have one or more bad or dirty tapes and they should be retired and new media used.

Do not routinely use a Cleaning Tape in the SymplyLTO as this will damage the tape heads over time and may void your warranty. Only insert a Cleaning Tape when prompted to do so by the SymplyPRO LTO drive.

If the Error C persits after the drive has been cleaned, do not clean the drive again. Please submit a support [ticket].

If you have any questions please submit a [support ticket]