Occasionally driver and firmware updates are made for products, these are often aimed at improving reliability and fixing any issues uncovered and as such are important. Firmware updates should never be interrupted, so before beginning any firmware upgrade process ensure you have enough time. Take time to read through the steps before attempting to follow them so you're certain of what you'll need and when. Download any and all tools and a copy of the firmware you intend to apply before starting.
This process upgrades the firmware of the internal ATTO SAS chip of your SymplyPRO Thunderbolt product.
1. Identify SAS Chip
The LTO drives in SymplyPRO Thunderbolt products connect internally via a SAS to Thunderbolt bridge architecture, therefore it is necessary to install the correct SAS device driver for the SAS chip installed in your SymplyPRO Thunderbolt product, and have the correct firmware package if you are updating the firmware of the SAS chip.
Symply has two current SAS chips one for Half-Height Drives [ExpressSAS 12Gb GT], one for Full-Height drives [ExpressSAS 12Gb], along with one legacy Half-Height products [ExpressSAS 6Gb].
You can identify the correct driver or firmware to install by checking your SymplyPRO Thunderbolt chassis serial number (found on the bottom of the chassis). Check the legend below to confirm which SAS chip is installed in your SymplyPRO chassis:
| ExpressSAS 6Gb - Download | ExpressSAS 12Gb - Download | ExpressSAS 12Gb GT - Download |
 |  |  |
2. Downloads
The ATTO firmware flash bundles can be downloaded from the links below:
ExpressSAS 12Gb GT
| Product | Link |
|---|---|
 SAS Firmware
| Windows (10, Server '22 '19 and '16)
|
| macOS (13 and above) macOS (11 and 12) macOS (10.14 and 10.15) | |
Linux (Red Hat Enterprise Linux 8 & 9, Rocky Linux 8 & 9, openSUSE Leap 15, SUSE Linux Enterprise Server 15, Ubuntu 22.04 LTS & 24.04 LTS)
|
ExpressSAS 12Gb
| Product | Link |
|---|---|
 SAS Firmware
| Windows (10, Server '22 '19 and '16)
|
macOS (11 and above)macOS (10.15 and above)
|
ExpressSAS 6Gb [Legacy]
| Product | Link |
|---|---|
 SAS Firmware
| Windows (10, Server '22 '19, '16 and '12)
|
macOS (11 and above)
|
3. Update Firmware using ATTO 360 Storage (or ATTO Config Tool see Step 4).
ATTO 360 Storage Software replaces ATTO Config Tool for updating setting and firmware for SymplyPRO products utilizing ExpressSAS 1244-GT, H1288 and H1208). If your SymplyPRO is utilizes H644 you will have to use ATTO Config Tool (see Step 4).
- Open 360 Storage Software and Login, using the credentials of a user account with admin privileges.
- Navigate to Adapter Information.
- Select the device to upgrade from the list of devices, for example ATTO ExpressSAS H1244 GT
- Click Update Flash.
- Select in the file picker the firmware file (downloaded in Step 1).
- Select the Update button to begin the firmware upgrade process, this will take a few minutes to complete.
- Upon completion of the firmware upgrade process you will be instructed to restart your computer for the change to be applied.
4. Update Firmware using ATTO Config Tool
- Open the ATTO ConfigTool located in /Applications/ATTO ConfigTool/ATTO ConfigTool.app
- Login using the credentials of a user account with admin privileges.
- Select the device to upgrade from the list of devices under 'localhost'. SymplyPRO products use either ExpressSAS H1244-GT, ExpressSAS H1288, ExpressSAS H1208 or ExpressSAS H608.
- Select the tab labelled Flash, then click the Browse button and select in the file picker the firmware file (downloaded in step 1.
- Select the Update button to begin the firmware upgrade process, this will take a few minutes to complete.
- Upon completion of the firmware upgrade process you will be instructed to restart your computer for the change to be applied
If you have any questions please submit a [support ticket]