Troubleshooting

Mute beeper
Open Symply RAID Manager, connect to the SPARK. Select Preference, then uncheck the Beeper checkbox to disable the beeper.   If you do not have ac...
Fri, 8 Oct, 2021 at 11:31 AM
SymplySPARK (Accusys) driver issues
Managing kernel extensions (KEXT) has evolved over recent years as Apple works to phase them out in favour for more modern approaches like System Extensions...
Tue, 16 Aug, 2022 at 10:01 AM
Replacing a failed HDD
If there is a fault with one of the disks in the SPARK, the audible beeper will sound and there will be a RED light on the front of the SPARK indicating whi...
Fri, 8 Oct, 2021 at 11:31 AM
Replacing a failed PSU
If there is a power issue with the SPARK, please check first that the power cable, and/or power strip is OK. Try swapping the power cable for a new one. If ...
Tue, 19 Jul, 2022 at 1:22 PM
Replacing a failed FAN
If there is an issue with the FAN module, then the audible beeper on the SPARK will sound. Open the Symply RAID Manager to check the FAN status or visually ...
Tue, 19 Jul, 2022 at 1:22 PM
Troubleshooting connectivity on macOS
If you have followed the installation procedure. Make sure the SymplySPARK heartbeat light is flashing @ 1Hz (once per second), this will indicate that the ...
Thu, 18 Aug, 2022 at 9:52 AM
Troubleshooting connectivity on Windows
If you have followed the installation procedure. Make sure the SymplySPARK heartbeat light is flashing @ 1Hz (once per second), this will indicate that the ...
Thu, 18 Aug, 2022 at 9:52 AM
SymplySPARK not showing on macOS Catalina
We have become aware of an issue with customers on macOS Catalina, where the system includes a copy of an out-of-date driver which stops our newer driver fr...
Fri, 11 Feb, 2022 at 12:22 PM
How to get the controller log file from the SymplySPARK
To collect the controller logs from the SymplyRAID Manager please follow the instructions below. Open SymplyRAID Manager Click Add to add the Sym...
Mon, 11 Jul, 2022 at 12:18 PM
I cannot see the SymplySPARK in the SymplyRAID Manager on macOS
The SymplyRAID Manager is a tool that installs with our Thunderbolt driver that allows a deeper look at the health and configuration of the SymplySPARK syst...
Thu, 18 Aug, 2022 at 9:46 AM