Troubleshooting
Open Symply RAID Manager, connect to the SPARK. Select Preference, then uncheck the Beeper checkbox to disable the beeper. If you do not have ac...
Fri, 8 Oct, 2021 at 11:31 AM
Managing kernel extensions (KEXT) has evolved over recent years as Apple works to phase them out in favour for more modern approaches like System Extensions...
Tue, 22 Aug, 2023 at 12:49 PM
If there is a fault with one of the disks in the SPARK, the audible beeper will sound and there will be a RED light on the front of the SPARK indicating whi...
Fri, 8 Oct, 2021 at 11:31 AM
If there is a power issue with the SPARK, please check first that the power cable, and/or power strip is OK. Try swapping the power cable for a new one. If ...
Tue, 19 Jul, 2022 at 1:22 PM
If there is an issue with the FAN module, then the audible beeper on the SPARK will sound. Open the Symply RAID Manager to check the FAN status or visually ...
Tue, 19 Jul, 2022 at 1:22 PM
If you have followed the installation procedure. Make sure the SymplySPARK heartbeat light is flashing @ 1Hz (once per second), this will indicate that the ...
Thu, 18 Aug, 2022 at 9:52 AM
If you have followed the installation procedure. Make sure the SymplySPARK heartbeat light is flashing @ 1Hz (once per second), this will indicate that the ...
Tue, 22 Aug, 2023 at 2:01 PM
We have become aware of an issue with customers on macOS Catalina, where the system includes a copy of an out-of-date driver which stops our newer driver fr...
Tue, 22 Aug, 2023 at 12:49 PM
To collect the controller logs from the SymplyRAID Manager please follow the instructions below. Open SymplyRAID Manager Click Add to add the Sym...
Mon, 11 Jul, 2022 at 12:18 PM
The SymplyRAID Manager is a tool that installs with our Thunderbolt driver that allows a deeper look at the health and configuration of the SymplySPARK syst...
Thu, 18 Aug, 2022 at 9:46 AM