FAQ

General FAQs related to SymplyLTO products.

What is the warranty on Symply LTO products?
All Symply LTO tape products include a 3 year warranty. You can purchase an upgrade from 3 to 5 years warranty within 30 days of your purchase. If you h...
Mon, 4 Oct, 2021 at 4:59 PM
What software applications are Symply LTO products compatible with?
Archiware P5, Hedge Canister, Imagine Products, Retrospect, storageDNA, Tiger Technology, XenData, and YoYotta to name a few.   If the application you wan...
Thu, 14 Oct, 2021 at 10:14 AM
About the SAS IN port on Symply LTO products
Why do the SymplyPRO LTO and SymplyDIT SAS have ports on the products labelled SAS IN? At Symply we wanted to provide as much flexibility as possible in o...
Mon, 4 Oct, 2021 at 5:03 PM
Can I power off my SymplyLTO drive with a tape in the drive?
If the SymplyPRO is powered off while a data cartridge is installed, then when the system is powered on again, the system will perform a much more intensive...
Fri, 8 Oct, 2021 at 3:57 PM
macOS - System Information Report
Sometimes when working to resolve an issue on an Apple macOS based system it may be necessary for us to request a System Information Report. The article bel...
Tue, 1 Nov, 2022 at 11:29 AM
Getting help with LTFS applications
Whether you're new to LTO/LTFS or a seasoned professional, there will always be times when we need some assistance to find how get started or how to fi...
Wed, 12 Jan, 2022 at 11:42 AM
LTO Drive and Data Cartridge Compatibility Guide
LTO Drive and Data Cartridge Compatibility Guide LTO-5 Data Cartridge  LTO-6 Data Cartridge  LTO-7 Data Cartridge  LTO-8 Data Car...
Sun, 6 Feb, 2022 at 2:36 PM
What are the environmental specification for the SymplyLTO?
What are the environmental operating and non-operating specification for the SymplyLTO? These are the published environmental specifications for LTO ...
Tue, 12 Jul, 2022 at 9:37 PM
Windows - System Information Report
Sometimes when working to resolve an issue on a Windows system it may be necessary for us to request a System Information File. The article below from Micro...
Thu, 19 Jan, 2023 at 11:43 AM