Symply

Occasionally driver and firmware updates are made for products, these are often aimed at improving reliability and fixing any issues uncovered and as such are important. Firmware updates should never be interrupted, so before beginning any firmware upgrade process ensure you have enough time. Take time to read through the steps before attempting to follow them so you're certain of what you'll need and when. Download any and all tools and a copy of the firmware you intend to apply before starting.

This process upgrades the firmware of the internal ATTO SAS chip of your SymplyPRO Thunderbolt product.

1. Identify SAS Chip

The LTO drives in SymplyPRO Thunderbolt products connect internally via a SAS to Thunderbolt bridge architecture, therefore it is necessary to install the correct SAS device driver for the SAS chip installed in your SymplyPRO Thunderbolt product, and have the correct firmware package if you are updating the firmware of the SAS chip.

Symply has two current SAS chips one for Half-Height Drives [H1244-GT0], one for Full-Height drives [H1288], along with one legacy Half-Height products [H644].

X = Drive Generation

You can also identify the correct driver or firmware to install by checking your SymplyPRO Thunderbolt chassis serial number (found on the bottom of the chassis). Check the legend below to confirm which SAS chip is installed in your SymplyPRO chassis:

H644 - downloads	H1288 - downloads	H1244-GT0 - downloads

2. Downloads

The ATTO firmware flash bundles can be downloaded from the links below:

H1244-GT0 [Half-Height Drives]

Product	Link
SAS Firmware macOS: Flash bundle (v 230714) Windows: Flash bundle (v 230714)	Windows (10, Server '22 '19 and '16) ATTO driver Windows (v1.08) Config Tool Windows  (v4.40)
	macOS (13 and above) ATTO driver macOS (v1.09) Config Tool macOS (v4.40) macOS (11 and 12) ATTO driver macOS (v1.08) Config Tool macOS (v4.40) macOS (10.14 and 10.15) ATTO driver macOS (v1.07) Config Tool macOS (v4.40)
	Linux (Red Hat Enterprise Linux 8 & 9, Rocky Linux 8 & 9, openSUSE Leap 15, SUSE Linux Enterprise Server 15, Ubuntu 22.04 LTS & 24.04 LTS) ATTO driver Linux  (v1.09) Config Tool Linux (v4.41)

H1288 [Full-Height Drives]

Product	Link
SAS Firmware macOS: Flash bundle (v 221213) Windows: Flash bundle (v 221213)	Windows (10, Server '22 '19 and '16) ATTO driver Windows (v1.50) Config Tool Windows (v4.40)
	macOS (11 and above) ATTO driver macOS (v1.15) Config Tool macOS (v4.40) macOS (10.15 and above) ATTO driver macOS (v1.13) Config Tool macOS (v4.40)

H644 [Legacy Half-Height Drives]

Product	Link
SAS Firmware macOS: Flash bundle (v 221213) Windows: Flash bundle (v 221213)	Windows (10, Server '22 '19, '16 and '12) ATTO driver Windows (v2.37) Config Tool Windows (v4.40)
	macOS (11 and above) ATTO driver macOS (v2.69) Config Tool macOS (v4.40) macOS (10.13 and above) ATTO driver macOS (v2.68) Config Tool macOS (v4.40)

3. Open ATTO ConfigTool

Open the ATTO ConfigTool located in /Applications/ATTO ConfigTool/ATTO ConfigTool.app

4. Connect to 'localhost'

In the left-hand pane of ATTO ConfigTool under the heading Device Listing, double-click 'localhost' and enter the credentials of a user account with admin privileges

5. Select device to upgrade

Select the device to upgrade from the list of devices under 'localhost'. SymplyLTO products use either ExpressSAS H1244, ExpressSAS H1288 or ExpressSAS H608

6. Prepare to upload the firmware file

Select the tab labelled Flash, then click the Browse button and select in the file picker the firmware file (downloaded in step 1)

7. Perform firmware upgrade

Select the Update button to begin the firmware upgrade process, this will take a few minutes to complete

Under no circumstances disconnect the power or interrupt the update process

8. Reboot your computer

Upon completion of the firmware upgrade process you will be instructed to restart your computer for the change to be applied

If you have any questions please submit a [support ticket]