FAQ
General FAQs related to SymplyLTO products.
All SymplyPRO LTO tape products include a 3 year warranty. You can purchase an upgrade from 3 to 5 years warranty within 30 days of your purchase. If yo...
Tue, 17 Dec, 2024 at 10:27 PM
Symply is partners with and/or recommends: Archiware P5 Arcserve Atempo Commvault Hedge Canister Imagine Products Inc. Qstar Retrospect storageDNA...
Wed, 6 Aug, 2025 at 5:57 PM
Why do the SymplyPRO Thunderbolt and SymplyDIT Thunderbolt have SAS ports on the products labelled SAS IN? At Symply we wanted to provide as much flexibil...
Mon, 25 Nov, 2024 at 9:56 AM
If the SymplyPRO is powered off while a data cartridge is installed, then when the system is powered on again, the system will perform a much more intensive...
Mon, 25 Nov, 2024 at 9:54 AM
Sometimes when working to resolve an issue on an Apple macOS based system it may be necessary for us to request a System Information Report. The article bel...
Tue, 1 Nov, 2022 at 11:29 AM
Whether you're new to LTO/LTFS or a seasoned professional, there will always be times when we need some assistance to find how get started or how to fin...
Wed, 12 Jan, 2022 at 11:42 AM
LTO Drive and Data Cartridge Compatibility Guide: LTO-5 Data Cartridge LTO-6 Data Cartridge LTO-7 Data Cartridge LTO-8 Data Cart...
Wed, 9 Jul, 2025 at 6:15 PM
What are the environmental operating and non-operating specification for the SymplyPRO tape drives? These are the published environmental specificati...
Wed, 9 Jul, 2025 at 6:26 PM
Sometimes when working to resolve an issue on a Windows system it may be necessary for us to request a System Information File. The article below from Micro...
Thu, 19 Jan, 2023 at 11:43 AM
When working with our Support Team it's important to include your product's serial number, it includes a good amount of information which will assis...
Mon, 25 Nov, 2024 at 9:54 AM