Please make sure you have installed the correct Symply ATTO driver for the SymplyLTO product you have purchased:
- [SymplyPRO Desktop SAS]
- [SymplyPRO SAS Rackmount]
- [SymplyPRO Thunderbolt Desktop]
- [SymplyPRO Thunderbolt Rackmount]
- [SymplyDIT Thunderbolt Desktop]
All download pages include links to the relevant installation instructions, work through the relevant installation instructions for the SymplyPRO product you have purchased.
Check you are using a certified Thunderbolt™ 3 connection to your Thunderbolt™ 3 equipped SymplyPRO product, more details can be found in this article: [Do SymplyLTO products connect over USB-C?].
If you have any questions please submit a [support ticket]