Please make sure you have installed the correct Symply ATTO driver for the SymplyLTO product you have purchased:


All download pages include links to the relevant installation instructions, work through the relevant installation instructions for the SymplyLTO product you have purchased.

Check you are using a certified Thunderbolt™ 3 connection to your Thunderbolt™ 3 equipped SymplyLTO product, more details can be found in this article: [Do SymplyLTO products connect over USB-C?].

If you have any questions please submit a [support ticket]