Symply

Your account 1

• Changing profile details

General Support 2

• Configuring Teamviewer for remote support (macOS)
• How to access Symply Support

Release 1

• SymplyATOM for macOS

Installation 2

• What is SymplyATOM?
• SymplyATOM - User Guide

Management 4

• SymplyATOM - Scan for Drives
• SymplyATOM - Mount / Unmount Tape
• SymplyATOM - Format Tape
• SymplyATOM - Drives Found

Troubleshooting 3

• SymplyATOM - Host Validation
• SymplyATOM - Retrieve Log
• SymplyATOM - Run Test

About 4

• What is LTO-9
• What is the difference between Full Height and Half Height LTO Drives?
• What is Media Optimization?
• Why does the LTO-9 data cartridge in my accessories box have a barcoded?

Installation 3

• SymplyPRO Thunderbolt - macOS Installation Guide
• SymplyPRO Thunderbolt - Windows Installation Guide
• Enable Hardware Driver Support

Management 3

• LTO Firmware Downloads
• SymplyPRO Thunderbolt - Upgrade ATTO SAS firmware
• SymplyATOM - Upgrade Drive Firmware

FAQ 21

• How to access support for Symply LTO products?
• About Linear Tape File System (LTFS)
• Supported Thunderbolt Cables
• Does Symply LTO product family support Apple's M-based hardware?
• Which OSes are compatible with SymplyLTO Thunderbolt products?

View all 21

Troubleshooting 33

• macOS - Obtaining Drive Dumps (logs)
• Windows - Obtaining Drive Dumps (logs)
• I cannot find my SymplyLTO product on Mac
• I cannot find my SymplyLTO product on Windows 10 (or 11)
• I cannot find my SymplyLTO product on Windows Server OS

View all 33

Installation 2

• SymplyPRO SAS Desktop - User Manual
• SymplyPRO SAS Desktop - Download drivers

FAQ 1

• SymplyPRO SAS Desktop - System Requirements

Installation 2

• SymplyPRO SAS Rackmount - Download drivers
• 1RU and 2RU Rack Kit Installation Guide

FAQ 1

• LTO SAS Rack - System Requirements

Installation 3

• SymplyPRO Thunderbolt Desktop - User Manual
• SymplyPRO Thunderbolt XTH - User Manual
• SymplyPRO Thunderbolt - Download drivers

Management 0

FAQ 1

• PRO LTO - System Requirements

Troubleshooting 4

• SymplyPRO and SymplyDIT Driver Problems
• I cannot find my Symply Thunderbolt LTO product on Windows Server OS
• I cannot find my Symply Thunderbolt Tape Drive on my Mac
• I cannot find my Symply Thunderbolt LTO product on Windows 10 (or 11)

Installation 2

• SymplyPRO Thunderbolt Rackmount - Download drivers
• 1RU and 2RU Rack Kit Installation Guide

FAQ 1

• PRO LTO Rack - System Requirements

Installation 1

• SymplyDIT Thunderbolt - Driver Download

FAQ 1

• DIT LTO - System Requirements

Installation 3

• SymplyPRO Ethernet Appliance User Guide
• macOS iSCSI Initiator
• Windows iSCSI Initiator Properties

FAQ 8

• SymplyPRO Ethernet Appliance macOS System Requirements
• SymplyPRO Ethernet Appliance Windows System Requirements
• SymplyPRO Ethernet Appliance Linux System Requirements
• What is iSCSI?
• SymplyPRO Ethernet Tape vs Ethernet Bridge, what's the difference?

View all 8

Troubleshooting 0

Management 1

• SymplyPRO Ethernet Appliance - Firmware

Installation XTL 8 2

• SymplyPRO XTL 8 Quick Start Guide
• SymplyPRO XTL 8 User Guide

Installation XTL 24 2

• SymplyPRO XTL 24 User Guide
• SymplyPRO XTL 24 Quick Start Guide

Installation XTL 40 2

• SymplyPRO XTL 40 Installation Guide
• SymplyPRO XTL 40 User Guide

Installation 2

• Symply Workspace XE Appliance Administrator Guide
• Symply Workspaces User Guide

Installation 5

• SPARK - User Manual
• SPARK - Downloads
• SPARK - Installation Guide (macOS 11 and later)
• SPARK - Installation Guide (Windows)
• SPARK - Installation Guide (macOS 10.x)

Management 1

• SPARK - firmware update

FAQ 8

• Can I format the SymplySPARK with the ExFAT file system?
• How can I restore the original disk icon?
• Does SymplySPARK work with M1/M2 Pro / M1/M2 Max based Macs?
• Does the SymplySPARK support APFS Encryption?
• How do I stop my hard drive from going to sleep in macOS?

View all 8

Troubleshooting 14

• Mute beeper
• SPARK Driver Not Loading - macOS
• Replacing a failed HDD
• Replacing a failed PSU
• Replacing a failed FAN

View all 14

Getting Started 3

• SymplyNEBULA Guides
• Tiger Bridge [beta] for use with SymplyNEBULA
• SymplyNEBULA - Endpoint Regions

FAQ - General 6

• What can I expect uptime to be like?
• Is SymplyNEBULA fit for business critical operations?
• Does SymplyNEBULA meet SOC 2 compliance?
• How secure is my data? Why should I trust SymplyNEBULA with my data?
• Where does SymplyNEBULA store my data?

View all 6

FAQ - Technical 17

• API Documentation
• How can I connect to SymplyNEBULA?
• How do I use the SymplyNEBULA interface?
• Can I leave my data in SymplyNEBULA but run applications on a different cloud, like Azure?
• Does SymplyNEBULA allow me to store a primary or secondary copy of my data?

View all 17

Installation 10

• Minimum supported setup
• First time setup (macOS)
• First time setup (Windows)
• Adding an Expansion
• Remote/on-set setup

View all 10

Management 2

• Powering on SymplyWORKSPACE
• Shutdown SymplyWORKSPACE

FAQ 12

• Qualified third party components
• I just received my SymplyWORKSPACE...
• SymplyWORKSPACE is beeping...
• Can I replace a failed drive with any?
• What is Symply RAID Manager?

View all 12

Troubleshooting 12

• SymplyWORKSPACE Assistant: I cannot connect
• SymplyWORKSPACE Assistant: CPU Temp is AMBER
• SymplyWORKSPACE Assistant: CPU Temp RED
• SymplyWORKSPACE Assistant: Host Fan is RED
• SymplyWORKSPACE Assistant: RAID Fan AMBER

View all 12

Installation 0

Management 1

• Adding a new Fibre Channel client

FAQ 12

• What is SymplyULTRA?
• What is the difference between SymplyULTRA and SymplyIO?
• Why do you offer Fibre Channel and IP connectivity?
• Quantum StorNext®
• What is the Advantage of StorNext® 6?

View all 12

Troubleshooting 1

• ULTRA - Collect controller logs